RETURN POLICY

Returns & Refunds Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unworn and unused
  • In the same condition that you received it
  • In its original packaging
  • With all tags attached
  • Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

  • Discounted items are final sale and cannot be returned or exchanged.
  • Due to health and hygiene reasons, we are unable to accept returns or exchanges on perfume oils once they have been opened or used. This is to ensure product safety and integrity, as even minimal exposure can compromise the formula and may present skin or allergen risks.

We recommend trying our Discovery Set before purchasing a full-size bottle to ensure you find your perfect scent with confidence. We appreciate your understanding.

Return Shipping Costs

Unless the return is due to an error on our part, return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we will replace it.

To process a replacement, please provide:

  • A photo of the damaged or incorrect item
  • A photo of the original packaging

Exchanges

We do not currently offer exchanges.

If you would like a different product, you will need to return your original item (if eligible) and place a new order separately. Return shipping costs remain the responsibility of the customer.

How to Initiate a Return

To request a return, please contact us at byauroraessence@gmail.com within 14 days of receiving your order.

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return (optional)

Once your request has been approved, we will provide return instructions.

Processing Time

Once we receive your returned item, please allow 7–10 business days for your return to be inspected and processed. If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to complete the transaction.