PRIVACY POLICY
Privacy Policy
Last updated: July 2, 2026
ByAurora Essence operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ByAurora Essence is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed.
Personal Information We Collect
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data that cannot identify you.
We may collect the following categories of personal information:
- Contact details (name, billing address, shipping address, email address, phone number)
- Payment information (credit/debit card details and transaction information)
- Account information (username, password, preferences)
- Order information (items viewed, added to cart, purchased, returned, or cancelled)
- Communications (messages or enquiries you send us)
- Device information (IP address, browser type, device identifiers)
- Usage information (how you interact with our website)
How We Collect Personal Information
We collect personal information:
- Directly from you (when you place an order, contact us, or create an account)
- Automatically through the website (cookies and similar technologies)
- From service providers (such as payment processors and delivery partners)
- From third parties and partners where applicable
How We Use Your Personal Information
We use your personal information to:
- Process and fulfil orders
- Provide customer support
- Manage payments and transactions
- Arrange shipping and deliveries
- Improve our website and services
- Send updates about your order
- Prevent fraud and ensure security
- Comply with legal obligations
- Send marketing communications (where permitted)
How We Share Your Information
We may share your personal information with:
- Shopify and service providers (payments, hosting, fulfilment, analytics)
- Delivery and logistics partners
- Marketing and advertising partners
- Legal authorities if required by law
- Other third parties when you consent or request it
Shopify
Our store is hosted on Shopify. Shopify processes your personal information to provide and improve our services. You can learn more at:
https://privacy.shopify.com/en
Cookies
We use cookies to improve your browsing experience, analyse website traffic, and support marketing and advertising.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent
- Request a copy of your data
To exercise your rights, contact us at the email below.
Data Retention
We keep your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce policies.
Security
We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure.
Children’s Privacy
Our services are not intended for individuals under the legal age of majority. We do not knowingly collect data from children.
International Transfers
Your information may be transferred outside your country, including outside the UK or EEA, where data protection laws may differ.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions or requests regarding this Privacy Policy, contact us at:
byauroraessence@gmail.com
For the purpose of data protection laws, we are the data controller of your personal information.